Customer Testimonials
Skip the other dealers and there hidden fees for air in tires and factory window tint save time and just go to Stivers the finance team here is transparent with you from the start they do everything in there power to help you out and make you happy they have outstanding standards and service and have earned my business for life and have bought two cars from them in the last year and working on a deal for a 3rd on a truck now they are trying everything in there power to get me at a comfortable payment for the ...
Service was very quick. The rep at the front was very nice. Appointment was easy to make.
Service tech Luke was great. Kept me informed. No surprises. Very happy and would recommend.
Cassandra was very professional and helpful in assisting me to get me truck oriblems soved
They kept good communication with me on the process of my vehicle. I had to wait for a loaner for a while though
Brandon is the best service writer I’ve had the opportunity to work with. He goes over and beyond to make sure I’m satisfied everytime.
Good good good good good good good good good good and good and better than gooo
It was an Easy check in. Quick and courteous service. They even wash my car when finished.
Very good customer service. Timely services. Representative keeps you well informed of what's happening with your vehicle.
They are truly family!! Danielle ( service manager) in service is top notch! Story Time I had a horrible experience with Wyatt Johnson Ford in Nashville, Tn. I took my truck in to be service due to the engine light turning on. After a few days & no update I showed up to the dealership pretty upset. I was able to get my truck on Christmas Eve after Wyatt Johnson Ford (Nashville Tn) put in a new alternator. I drove my 2023 F150 to Birmingham immediately after receiving the truck from Wyatt Johnson. Why!!!! 1 hour into my trip to see my parents ...
Krystal Winston was a joy to do business with, she got us just what we wanted. Thank you shivers ford
We were given great service! We will be back! The customer service rep was very accommodating!
great service Hot coffee and clean bathrooms Hot Chicks running around everywhere clean bathrooms and showroom
Always the best working with Danielle , always goes above and beyond. Always the absolute best customer service!
Worked with Caitlin Roberts. Very professional and easy to work with. Problem was promptly diagnosed and corrected by the Stivers technician. It was a very good experience from start to finish.
Best experience I’ve had at a dealership. I would recommend these guys to anyone.
Blake Lawson did a great job. He was pleasant,courteous, and professional. Would use him again.
Great to work with and and truly care about customers. Highly recommend them and their team. Blake lawson is a great salesman and generally good guy!!
Awesome experience. The most knowledgeable salesman I have ever purchased a car from. Brandon Montgomery made for a very good experience!
Great team with a great experience. Blake was awesome. Couldn’t be happier with my purchase.
Service department is great! Attentive and keeps you up to date. The fact that they will pick up your vehicle is icing on the cake. Our Ford has been less than perfect and I’m grateful for a service department thats nice to deal with and capable. Special thanks to Danielle for going the extra mile for us. Keep it up Stivers!
Everyone was great. Received a loaner car it was great with no problem. Thanks a lot
We were very impressed by the service management and mechanics. They were very easy to deal with and would do so again. I would recommend anyone to use them.
Joey was the best! We will definitely recommend him and the dealership to anyone looking for a car. He was honest, trustworthy, and helped with all the check lists.
The service rep I work with, Brandon, is the best. He lets me know what’s going on and does everything he can to make my experience great.
It was my first time going there and the process was quick .. employees are very respectful
Great advice during my service to keep my truck maintained. Thank you to my service manager!
I have completed this survey before please revisit and see if you have received it okay that's my 15 words
The staff at the dealership is very courteous, kind, and knowledgeable. They pay attention to the customers and try to make them comfortable while you wait for your vehicle. I have had not one bad experience with this dealership.
I have been looking for a truck for a couple of years and have ran into a lot of sales people but not one compared to Colton. He was excellent and deserves more than 5 stars. I’m extremely happy with my experience here and will definitely keep it here. I can’t praise Colton enough he was amazing. I’ve been buying cars for a very long time and not one person has ever treated me as greatly as Colton did. AMAZING!!!
Fast, courteous service. Danielle in the service department who wrote up the service order and Ray the mechanic were both knowledgeable and professional, and provided excellent customer service.
Brandon was awesome! Will never take my vehicle anywhere else ever again.
Keeman was great help! Come to Stivers for your next vehicle!
Very pleasant experience! Working with Colton and Justin made buying my truck really easy! I will be referring others to them in the future!
Caitlyn was my advisor and she did an amazing job of keeping me updated and not confused on what I needed! The best!
Caitlyn was my advisor and she was great! Very patient and diligent with my service!
Ross is a great salesman, very patient with me. Justin, also very patient with me, gave me the best deal possible with my situation. I really felt like they were on my side and being honest about everything.
Xavier was amazing!! He made the process so simple & was pretty dang cool. I definitely recommend eveveryone coming to you! Thank you so much Xavier!
Long overdue review for Ocho in sales at Stivers Ford! I purchased a new 24 Bronco from him several months back and the experience, hands down, was the ABSOLUTE best NEW car buying experience that I've ever had. Smooth from start to finish with ZERO BS! If you're in the market for a new Ford definitely go see Ocho. I drove from Huntsville because the other dealers in my area just didn't work as hard and give me the same level of personalized commitment! Thanks Ocho, Maurice
This dealership was effective and efficient in providing me with quality service in finding the right vehicle I wanted.
Clean, courteous staff, professional, friendly stafff, Helpful and knowledgeable about the process to follow to make purchase. Thanks
I had a great experience from start to finish at Stivers.
I love coming to Stivers they always help me get the car I want with pushing me towards something I do not want
Stivers offers friendly yet professional service and they get the job done in a time manner.
I arrived in the afternoon with two cars ahead of me. I was informed to wait; which I did and expected. They got to my car when they said they would, and the waiting area is nice size and comfortable. They checked everything for me to see if I needed anything for my car and answered my questions.
The service department was great in working with some recalls in my truck. I would recommend to anyone.
JD and William provided great customer service. They got my Explorer in and repaired as promised. I would give them an A+😊
I have used this dealership for many years and have been for the most part very pleased.
They always do a great job. Will continue to use them. Always very polite. Thank you for all your hard work and making us feel at home.
Very good customer service . But I still have to bring my truck back to the shop.
Brandon was awesome!!!! He was understanding, had great communication and was very helpful. Thank you!
FRIENDLY, EFFICIENT SERVICE. COMFORTABLE WAITING AREA REASONABLE PRICES SERVICE PERSON WAS VERY PLEASANT AND HELPUL
I have had a pleasant experience with this dealership since purchasing my vehicle in 2018..
This was our first mobile service and we were very pleased. The service reps, Caleb, Brandon and Jonathan, were very nice and professional. They performed the services we requested in a timely manner and left our garage and driveway just as they found it. We will definitely use Stivers’ mobile service again.
Awesome dealership and service department! Autumn went above and beyond to help us find the perfect vehicle and the Caitlin from the service department was amazing as well! Everyone we have come in contact with at Stivers has been great!
They got us right in and got my vehicle fixed and even gave us a loaner while working on ours. Great people to work with!
Blake was very helpful and persistent to help me get into the vehicle I needed to suit my needs.
Was having issues with my vehicle and took it in only to find out it had a recall. Unfortunately they didn’t have a loaner when i dropped off my vehicle so i had to rent a car for two days but i was able to return to get a loaner and was able to use that until my vehicle was repaired. Cassandra my service rep was excellent. There was a slight mixup with the dates my car would be ready but it all panned out and I got my car back just in time to leave for Christmas. No ...
Great service! Love my vehicle
Everyone that we’ve worked with has been courteous and professional, from sales, management, finance to service.
They did a great job. Comfy chairs in the lobby while waiting on oil change abd check tires for leak
Daniel and Ross made the process quick and easy!! Everyone was so nice and helpful from finance all the way to the general manager. So glad we chose Stivers to buy my Bronco!
The team at Stivers treated me quickly, were thorough with the inspection and servicing. They even ran my Bronco through the carwash. Great work! Can't wait to upgrade from the Big Bend Sport to the Badlands perhaps but I'm going to Stivers! The service manager (Brandon?)even suggested promotions that were available!
Very pleased with the deal we made on the Explorer. The sales person had a tremendous knowledge of the car. Spent a lot of time with us and showed us how everything works.
Great. Sales manager and salesman and clean up Crew thanks.
Beautiful and nice dealership, was welcomed in as soon as we walked in the door.
Faster service at the new location. Spacious and clean waiting area. Thanks for the wash.
Very professional, very friendly and supportive to make a good choice when purchasing a new vehicle
Great explanation of the issues and how they were resolved. Very knowledgeable staff on uand
Everyone was very professional and extremely nice. Our salesman Carlos was exceptional and made my car buying experience easy and smooth.
Blake did a good job with our purchase. Met all of our needs. Highly recommend.
Great customer service. Found a solution that worked for me. Luke was helpful making it a quick service
Professional courteous staff especially my favorite Cassandra. Do not like the part of a charge for using a debit card. It’s understandable.
The guys at stivers ford of birmingham did an excellent job facilitating this deal for me. I would recommend them to anyone!
Great to work with and understood my needs. Professional staff and had so much knowledge
Very professional and prompt. I was in and out within the time they told me.
Good nice friendly environment and people fast very transparent with you every step of the way
Joey Rigsby was salesman. He was knowledgeable, professional, and polite even offering us a beverage!
They did an amazing job on my truck. The costumer service was outstanding. It was a great experience I will be back
Brandon and Justin were great!! My whole experience is probably eight paragraphs, but in short these guys were enthusiastic, energetic, and WANTED MY BUSINESS!!! Even during prime holiday season when banks and lenders are hard to get a hold of they made it happen. I wish I had about 3 Brandon and Justins working with me. Both these guys are a major asset to Stivers’s ford. When it comes to buying a vehicle I’m an advocate for these guys. I would give more stars if I could. Can’t say enough good things about them.
Recommend Stivers Ford for service needs. The service was excellent, done on a timely manner and the service advisor, Ms. Roberts was friendly and helpful. Thank you
Guys were straight forward and took the time necessary to show me all the differences in the STX and XLT where I could make the best decision
Keeman was amazing help! Highly recommend! Come get your next vehicle at Stivers Ford 👍🏾
Jackson was very helpful. We had a great experience with Stivers Ford. Greg Cook was also exceptional in helping us as well.
First time to this dealership to get an oil change on my 2020 Ford Mustang GT. They got right on my car and completed the oil change and replaced my cabin air filter. I got a free car wash and they did not try to sale me a bunch of stuff while I was there. Great Service.
My experience at Stivers Ford of Birmingham was a pretty nice one. Jackson Willis helped me find a very nice truck.
Excellent. Darryl was awesome. Very nice and efficient. Will always come back and reference him
Brandon and Kristina both were very helpful and made this process easier. I am thankful for there experience and ability to make this easy and painless.
Clean, professional, got the job done. Wish they were a little faster but overall positive experience
Good customer service nice atmosphere cool people that work there they strive for excellence all the time
Quick Lane service experience as described. Quick,Professional, and courteous. Luke Sellers was very helpful.
Blake found the Bronco I wanted in the exact color and trim. The process was painless and I just couldn’t be happier. Thank you so much Blake for your hard work and dedication to your clients.
I was resistant to revisit, my first service visit, not good. Brandon Mundy is excellent
Very professional and courteous. Make true everything they say they are going to do. Very happy