Customer Testimonials
Great customer service team - timely communication - skilled technician - solve my car problem
Great sales team. Knowledgeable, easy going, and personable. We made a deal that we were both comfortable with, no switch up or surprises. Vehicle was as described and in great shape. I recommend.
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Great experience! They made the process easy and quick! Colton and Avery were great to work with. Very happy with purchase-highly recommend Stivers!
After having the generator replaced on my hybrid F-150 at Ford Stivers, every warning light in the vehicle lit up, a clear sign of a serious issue. When I returned to the shop, I was told the truck suddenly needed updates for every single module and that this would resolve the problem. That explanation is illogical. Software updates don’t just vanish. This points to a hardware or electrical issue, likely tied to the installation of the new generator. Despite explaining this for two days, I was still hit with an $800 bill to “update” modules that were fully up-to-date before ...
Sparky was awesome and made the transition to a new vehicle easy and pleasurable. Would recommend the establishment.
Our salesperson was exceptional and our experience was great. They truly earned our business and we will go back when we are in the market for another Ford.
Great service. Thanks.
Offering service at our location is a great time saver for us because of the hours we work.
Excellent experience service team is the best! Will be back for future services. Service department runs smoothly and efficient.
I am very happy with the service I received. The representatives took care of all of my concerns.
I bought a 2024 Bronco Big Bend from Blake Lawson and I do not have enough good things to say about him or the whole car-buying experience at Stiver’s! This is the second time that i’ve worked with Blake and he has yet to disappoint! Obviously, buying a new car or let alone any car in general is a big deal, and he worked with me tediously to find the right fit for me while making me feel seen and heard every step of the way. Will be working with him again in the future! Definitely a 10/10 employee and ...
Blake was awesome! Stayed in touch throughout the process and answered any questions I had.
They go out of their way to make things easy for the customer. From the service department , customer service to sales, they seem to have created a culture of putting the customer first in all situations!
Nicole, Danielle and Zach saved our entire vacation today!!! After calling around several places that couldn’t help us with a transmission issue halfway through our roadtrip from Michigan to New Orleans. They told us if we could get it there they could take a look at it for us but didn’t know if they would be able to get it repaired today or not but if they couldn’t repair today they would help get us to a rental! Danielle and Zach even came in on their day off to help, and we even got to meet their ...
Great experience at Stivers! Mike was great with my recent purchase and Danielle in service was helpful with setting up my appointment for my bed liner!
The service writer for the mobile service was prompt to return my call and get me an appointment set. DJ was the service tech who came out for the mobile service. He was very professional and courteous. Problem was fixed and I never had to worry about a thing. Thanks for the help and fixing the problem.
Great experience! Awesome staff . Ethan and Greg were great !
Waits have been longer than normal but nothing too bad. Waiting area is nice and I’m usually in and out in under an hour
I took my 2016 Mustang in for a rear camera recall. The repair was made within the promised time and the staff there were very professional and friendly.
Great experience, very prompt and do what they say. Really good people to work with.
Ken was our sales person, not sure who Danielle is, Ken remembered me and so many things I told him on the phone before we came in the showroom. Cassandra, our service advisor, was awesome, called each morning with an update, advised and connected us with the person who could help us. I would recommend her to anyone who is getting servic
It was Great!! Always go above and beyond!!
Can't speak for the dealership,but the mechanic that did the repair was amazing
Good service. Answered questions and explained everything thoroughly. Friendly shuttle staff if you need temporary transportation.
Everyone was really nice and helpful. The buying experience was painless. They have checked on me after sale to make sure everything was going good.
Quick service and a friendly staff. They do a great job on my vehicles every time!
Bronson Honeycutt is one of the easiest to work with sales people that I have run across. He was professional, he was quick, and he worked through some challenges with the delivery of the vehicle.
First time using Stivers Ford as we just moved to the area from TX and Darius and team were awesome! Fast, efficient and a great job done from the service dept. we will def. Be using Stivers going forward for our service needs!
Very friendly staff and a huge selection of vehicles. I like the fact the manager came out and introduced himself
My service advisor was Danielle Morales. She quickly created my service order and fully explained the pricing, what was to be done, and the timing then took my vehicle back to the technician. When completed, my vehicle was brought in and I was on my way quickly. Awesome experience.
Blake Lawson, working along side Greg Cooks, sold me a 2024 Ford Bronco Big Bend and I do not have enough good things to say about him or the whole car-buying experience! I’ve worked with him in the past and I look forward to working with him again in the future. Definitely a 10/10!
Tristan, Earl and the team did a great job diagnosing what my issue was. I appreciate his professionalism! Would definitely utilize the services of Stivers in the future!
The service was flawless, quick check in , fast efficient service, and I was back on the road quickly
Great dealership to buy a vehicle from. Bo O’keefe was very helpful in the process!
The group at Stivers was fantastic in every portion of shopping and purchasing our new vehicle.
Kin did an absolutely fabulous job of showing us the car before we got to the dealership and then allowing us time to explore the car and get the best deal that we could.
The best buying experience and truly the best salesperson. Thank you Krysta “Candy Girl”! We will HIGHLY recommend you and Stivers to all our friends
Blake did a great job and was quite thorough and knowledgeable. He was attentive but not intrusive. He was also quite patient and very sensitive to my needs and preferences. I would highly recommend him and would not hesitate to seek him out for a future purchase.
Outstanding service.
Best car buying experience I have ever experienced. Thank you Joey so much!!! Coming from a very high stressed girly - this experience was so chill and made me feel so confident in my purchase and care. Thank you to the whole team!
Pretty quick turn around and fixed my alignment. Service staff very knowledgeable and very respectful.
She was great to work with and really great to communicate with! 5 stars from me
Excellent team to work with! Worked with Sales over the phone as I am five hours away. They did the exact deal we worked out over the phone. No issues!!
Great service I been dealing with them over 2 years and I love there it. They even wash your car after the service and it’s free.
My service was awesome ! Everyone was super helpful and nice !
He was very responsive to my questions and went above and beyond to make sure I had everything I needed.
Service rep is always nice and knowledgeable and quick lane is fantastic. The regular service center is pathetic. Your vehicle has to sit 3 days before they can even diagnose it. Who is lucky enough to be able to sit three days without a vehicle?
Very hospitable, clean and very knowledgeable and would tell my friends..thanks for your service!
Shelby Parker did a great job in service department! He went above and beyond!!
I’ve always had a positive experience at Stivers. Very polite and helpful. Will continue to go there
Ethan did an amazing job in every way in helping me find a truck. Couldn’t be happier and wouldn’t have wanted to buy from anyone else
Front office folks are very helpful and considerate. An employee of Stivers driving one of their courier trucks had a problem with us waiting to leave as we were crossing over to get into our car and locked down on their horn in a tantrum causing undue alarm on our part. His gestures totally destroyed the positive time we had with the front staff earlier and we will not be back to this dealership. Ford has to understand it is an all hands effort to recruit and keep buyers and yes all employees represent you when they are on your ...
Blamed shake on brand new tires. Fixed a coolant leak on a hose which it didn’t come in for. Day after I got it back took it to another ford and they found thermostat and water pump leaking. Valve cover leaking. Steering shaft and ball joints bad and fixed the issue.
The customer service from start to finish was excellent We thoroughly enjoyed our time spent at the dealership. Kin Poon and Greg Cooks were awesome
Bad service. They didn't put the filter on my truck when they changed the oil until they saw that the oil was leaking. After that, my truck has been different since that day.Never coming back !!!!
Great customer experience! Took great great care of me. Staff was friendly and knowledgeable; definitely recommend
Great dealership and friendly service! Keeman was super helpful and made sure everything was taken care of with my new vehicle!
Great experience. Sales team was great and everything went as I expected. Really a great experience.
Awesome experience with everyone . Ethan was great!
Great service. Done in a very timely fashion. Technician was polite and had on a clean uniform which impressed me.
I had the "Works" done at Stivers Ford a couple of days ago. They took my Mustang in almost immediately and the Quick Lane service was completed in less than an hour. They even washed the car afterwards. Great service!
Caitlin was very professional and friendly in helping me get my expedition scheduled for repairs.
Cassandra was most helpful when I had to bring my truck in for service. Great experience.
Great place to work! I love it here. Come see Krysta the "Candy Girl"! At Stivers Ford!
5/5 service! I went to get my oil changed and Eddie Johnson helped me and was so curteous and helpful! He went above and beyond and even made sure my pollen covered car got washed, free of charge! The waiting area was very nice as well. Plenty of snacks to choose from their self serve checkout. Made the hour drive from Rainbow City and will be doing it again!
We have used Ford Pro Elite quite a few times now. They perform quality work in a timely manner helping to minimize our fleet’s down time. Tristan is always a pleasure to work with.
Somewhat upset because I wasn’t told where to go for previously made appointment and went to service area only to be told to go to end of building for quick service.
Was charged 3% to use debit card, Totally absurd for a dealership of this size. After the oil change the guy said “ I didn’t run it through the car wash because I didn’t want to ruin any wax you may have on it”. Keep in mind, my truck was covered in pollen. Just bought this truck and this was my 1st oil change. Not a good look for the quick lane @ Stivers. I’ll be going back to Town & Country for my scheduled maintenance.
Very unprofessional. Sales man called to tell me everyone wanted my truck I was trading in and that I needed to get down there. They posted my truck online before I even purchased their truck. When I went to pick up my truck, they told me it was ready. 6 hours later I was still waiting for it. Within 7 days the passenger door mirror stopped going in and out. They told me I would have to pay for it cause I didn’t have an extended warranty. Def was half empty in the diesel truck. Had a nail in the tire ...
They Was so kind and I feel so comfortable I really recommend this place and this people for sure
This was my first visit to this dealership. It was for an oil change and tire rotation for my company car; a 2025 Chevy Equinox. I had a very good experience at this dealer’s Birmingham service department. Simon was the first person to greet me upon my arrival, and directed me to the service counter. The service manager and advisor were extremely helpful and exceeded my expectations. I am usually reluctant to visit a dealership for any walk-in service; it’s like spending the day in the ER. I was in and out in less than an hour. The waiting ...
All the employees at Stivers are really nice. They always move fast to get you in and out.
Stivers went the extra mile to be sure I was satisfied with my lug bolt replacement.
This dealership is buy far the best great service and team members and they have a great selection of great vehicles
Very nice experience in quick service department. Easy appt set up. Waiting room clean and quiet. Service about an hour. Service was comped with ford pass points and also given a $25 rebate.
Keeman was great. He was responsive, communicated well, and was just a great person to deal with. I only exchanged emails with Ali, and agreed upon a price with him, which turned out to be wrong. Then I dealt with Asher, who said they couldn't refund me the $445-ish they had overcharged me on the spot, and I had to wait for a refund check to be mailed to me in 30 days. So, they made the mistake, and I have to wait to get a refund...which I have yet to receive.
The service department, did a great job in a timely manner on my oil change. Job will do thanks.
Everyone from sales consultants to finance was great. From the time you walked in the door, the staff was attentive and friendly throughout the process.
Stivers Ford has always provided great service when serving my vehicle. They provide me with great advice on getting the best out of my vehicle.
Great experience with the staff here. They gave me a great value on my trade-in and a great price on my new Bronco!
My sales person Keeman Poindexter was awesome! The only downside was the time the entire transaction took. Aside from that it was great!
Very pleasant and sparky was the best person I ever bought a truck from and this is my 8th truck . They all went above any car purchase I ever made you made customer for life.
This was my first visit. It was for an oil change and tire rotation for my company car; a 2025 Chevy Equinox. I had a very good experience at this dealer’s Birmingham service department. Simon was the first person to greet me upon my arrival, and directed me to the service counter. The service manager and advisors were extremely helpful and exceeded my expectations. I am usually reluctant to visit a dealership for any service; it’s like spending the night in the ER. While my car was being serviced, Bo showed me the new Bronco and answered all of ...
I got a great deal on a new F150. Ethan was great to work with.
They went above and beyond to make sure the warranty work was completed properly in a timely manner.
Kin poon was a fantastic sales rep. Held great conversations while staying on task and moving the process along. Very tentative to store needs around him. If I’m in the market again I will certainly be going to him.
Stivers Quick Lane took care of my issue quickly and effectively when I was in a jam.
Blake was awesome! Very good service and he worked until I got the deal I wanted.
Good experience with this company. Was going to look at a few vehicles I saw online and ended up purchasing a brand new vehicle. Wish we could have gotten payments a little lower, but overall good experience.